Privacy Policy – OXIDOSE SURGICAL CARE

Who we are

At OxiDose Surgical Care, we are dedicated to advancing healthcare through innovation, quality, and reliability. As a leading manufacturer of Operating Theatre (OT) and Surgical Disposable Products, we specialize in creating high-performance, non-woven fabric-based solutions that meet the stringent demands of modern medical environments.

Our mission is to empower healthcare professionals with superior surgical disposables that enhance patient safety, streamline surgical procedures, and contribute to better clinical outcomes. With a relentless focus on quality and sustainability, we are committed to delivering products that healthcare providers can trust.

Our website address is: http://oxidosesurgicalcare.com.
Our Official whatsapp is : +92-302-4858747

We are not responsible for any dealing outside our official contacts and channels. If you deal any individual or company on behalf of ourself that are not our partners then you will be responsible for any kind of lose.

Comments

1. Collection of Information
When visitors leave comments on our website, we collect the data shown in the comments form, including the visitor’s name, email address, website (if provided), and the comment itself. We also collect the visitor’s IP address and browser user agent string to help with spam detection.

2. Use of Information
Comments and associated data are collected for the following purposes:

To facilitate communication and engagement with our customers.
To detect and prevent spam or inappropriate content.
To improve our products and services based on customer feedback.

3. Storage of Information
Comments and their metadata are retained indefinitely unless otherwise requested by the user. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

4. Sharing of Information
We do not sell or share comment data with third parties for marketing purposes. However, comments may be checked through an automated spam detection service (e.g., Akismet) to ensure the security and integrity of our website.

5. Your Rights
If you have left comments on our site, you can request to:

Receive an exported file of the personal data we hold about you, including any comments you have provided.
Request the erasure of your personal data, including your comments.
Update or correct any personal data we hold about you.

To exercise these rights, please contact us at our official contact channels.

6. Protection of Information
We take reasonable measures to protect the information provided in comments from unauthorized access, disclosure, or misuse. However, please note that any information you disclose in a public comment section may be viewed and used by others.

7. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children through comments or any other means. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Changes to This Policy
We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Media

1. Collection of Information
If you upload images, videos, or other media files to our website, you should avoid uploading files with embedded location data (EXIF GPS) or other personally identifiable information. Visitors to the website can download and extract any location data or personal information from media files on the website.

2. Use of Information
Media files uploaded to our website are used for the following purposes:

To enhance the user experience by providing visual or interactive content.
To showcase products, services, or customer-generated content (e.g., reviews with images).
To improve the functionality and appeal of our website.

3. Storage of Information
Media files uploaded to our website are stored on our servers or third-party hosting services. We retain these files for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Sharing of Information
Media files uploaded to our website may be publicly accessible, depending on where they are posted (e.g., product reviews, galleries, or forums). We do not sell or share media files with third parties for marketing purposes unless explicitly stated or with your consent.

5. Your Rights
If you have uploaded media files to our website, you can request to:

Access the media files you have uploaded and any associated metadata.
Request the deletion of media files you have uploaded.
Update or correct any media files you have uploaded.

To exercise these rights, please contact us at our official contact channels.

6. Protection of Information
We take reasonable measures to protect media files from unauthorized access, disclosure, or misuse. However, please note that any media files uploaded to public areas of our website may be viewed, downloaded, or used by others.

7. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect or allow the upload of media files from children. If we become aware that a child has uploaded media files to our website, we will take steps to delete such files.

Cookies

1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit our website. They are widely used to make websites work more efficiently, improve user experience, and provide information to website owners.

2. How We Use Cookies
We use cookies for the following purposes:

Essential Cookies: These are necessary for the functioning of our website, such as enabling you to log in, add items to your cart, and complete purchases.
Performance Cookies: These help us understand how visitors interact with our website by collecting information about page visits, traffic sources, and other metrics. This data is anonymized and used to improve our website’s performance.
Functional Cookies: These enhance your experience by remembering your preferences (e.g., language, currency, or region).
Marketing Cookies: These are used to deliver relevant ads to you based on your browsing behavior and interests. They may also be used to track the effectiveness of our advertising campaigns.

3. Third-Party Cookies
We may also use cookies from third-party services, such as Google Analytics, Facebook Pixel, or payment gateways, to analyze website traffic, process payments, or deliver targeted advertisements. These third-party cookies are subject to the respective privacy policies of those services.

4. Your Control Over Cookies
You can manage or disable cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that doing so may affect the functionality of our website and your ability to access certain features.

To learn more about managing cookies, visit:

All About Cookies
Your browser’s help section (e.g., Chrome, Firefox, Safari).

5. Consent to Use Cookies
By using our website, you consent to the use of cookies in accordance with this policy. If you do not agree to the use of cookies, you may disable them in your browser settings or refrain from using our website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

6. Changes to This Policy
We reserve the right to update or modify this cookie policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Embedded content from other websites

1. What Is Embedded Content?
Articles, images, videos, or other content on our website may include embedded content (e.g., YouTube videos, Instagram posts, Google Maps, or Twitter feeds). Embedded content behaves in the same way as if you had visited the source website directly.

2. How Embedded Content Works
When you interact with embedded content on our website, the third-party provider may:

Collect data about your interaction (e.g., which video you watched or which post you liked).
Use cookies or tracking technologies to monitor your behavior.
Track your interaction with the embedded content if you are logged into an account on their platform.

3. Third-Party Privacy Practices
Embedded content is governed by the privacy policies of the third-party websites that provide it. We do not control how these third parties collect, use, or share your data. We encourage you to review the privacy policies of these websites before interacting with embedded content.

Examples of third-party services we may use include:

YouTube (for videos) – YouTube Privacy Policy
Instagram (for posts) – Instagram Privacy Policy
Google Maps (for location data) – Google Privacy Policy

4. Your Rights
If you interact with embedded content on our website, you may have rights under the privacy policies of the third-party providers. These rights may include:

Accessing the data collected about you.
Requesting the deletion of your data.
Opting out of tracking or targeted advertising.

To exercise these rights, you must contact the third-party provider directly.

5. Protection of Information
We do not collect or store any personal data through embedded content. However, we take reasonable steps to ensure that the third-party services we use are reputable and comply with applicable privacy laws.

6. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly allow children to interact with embedded content that may collect personal information. If we become aware of such activity, we will take steps to remove the content or disable the embedding.

Who we share your data with

1. Overview
We are committed to protecting your privacy and only share your personal data when necessary to provide our services, comply with legal obligations, or improve your experience on our website. Below, we outline the circumstances under which your data may be shared.

2. Service Providers
We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers include:

Payment Processors: To securely process your payments (e.g., State Bank of Pakistan, FBR).
Shipping and Fulfillment Partners: To deliver your orders (e.g., Pakistan Post, TCS, Leopards, Daewoo, FastEX, PostEX etc).
Marketing and Analytics Providers: To analyze website traffic and improve our marketing efforts (e.g., Google Analytics, Facebook Pixel).
Hosting and IT Services: To maintain and secure our website (e.g., hosting providers, cloud services).

These third parties are contractually obligated to use your data only for the purposes we specify and to protect it in accordance with applicable privacy laws.

3. Legal and Regulatory Requirements
We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government investigations). This includes sharing data to:

Comply with legal obligations.
Protect our rights, property, or safety, or those of others.
Prevent fraud or other illegal activities.

4. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business, your data may be transferred to the new owner as part of the transaction. We will notify you of any such change and inform you of your rights regarding your data.

5. With Your Consent
We may share your data with third parties if you have given us explicit consent to do so. For example, if you opt-in to receive marketing communications from our partners, we may share your email address with them.

6. Aggregated or Anonymized Data
We may share aggregated or anonymized data that does not directly identify you with third parties for purposes such as market research, analytics, or improving our services. This data cannot be used to identify you personally.

7. International Data Transfers
If we share your data with third parties located outside your country, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws. This may include using standard contractual clauses or ensuring the third party is certified under frameworks like the EU-U.S. Data Privacy Framework.

8. Your Rights
You have the right to:

Request details about the third parties with whom we have shared your data.
Object to the sharing of your data in certain circumstances.
Withdraw your consent for data sharing at any time.

To exercise these rights, please contact us at our official contact channels.

9. Changes to This Policy
We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

1. Overview
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Below, we outline our data retention practices.

2. Retention Periods
The length of time we retain your data depends on the type of data and the purpose for which it was collected:

Account Information: If you create an account on our website, we retain your personal data (e.g., name, email address, billing information) for as long as your account is active or as needed to provide you with services. If you close your account, we may retain certain data for a reasonable period to comply with legal obligations or resolve disputes.
Order Information: We retain order details (e.g., purchase history, shipping information) for a minimum period required by tax, accounting, or other legal obligations (typically 7 years).
Customer Support Data: If you contact us for support, we retain your communication and related data for as long as necessary to address your inquiry and improve our services.
Marketing Data: If you subscribe to our newsletter or marketing communications, we retain your data until you unsubscribe or request its deletion.
Analytics Data: Aggregated or anonymized data used for analytics purposes may be retained indefinitely, as it does not identify you personally.

3. Legal and Regulatory Requirements
We may retain your data for longer periods if required by law or to comply with legal obligations, such as tax, accounting, or regulatory requirements. For example, we may retain transaction records for up to 7 years to comply with tax laws.

4. Data Deletion Requests
If you request the deletion of your data, we will honor your request unless we are required to retain the data for legal or legitimate business purposes. To request deletion, please contact us at our official contact channels.

5. Backup and Archival Systems
Your data may remain in our backup or archival systems for a limited period after deletion. These systems are securely maintained and accessed only for disaster recovery purposes.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

1. Overview
Your personal data may be transferred to, stored, or processed in locations outside of your country of residence. This section explains where your data is sent and how we ensure its protection during such transfers.

2. Data Transfers Within Our Organization
If our business operates in multiple countries, your data may be shared with our offices, affiliates, or subsidiaries in other regions. These transfers are necessary to provide you with consistent services and support.

3. Data Transfers to Third-Party Service Providers
We work with trusted third-party service providers located in various countries to operate our website, process payments, fulfill orders, and improve your experience. These providers may include:

Payment Processors: Located in regions where secure payment processing is available (e.g., State bank of Pakistan in the Pakistan., International bank transfer globally etc).
Shipping and Logistics Partners: Located in regions where your orders are fulfilled or delivered.
Cloud and Hosting Providers: Located in data centers around the world to ensure reliable website performance.
Marketing and Analytics Providers: Located in regions where they operate (e.g., Google in the U.S., Facebook in the U.S. and Ireland).

4. International Data Transfers
If your data is transferred to a country outside your jurisdiction, we take steps to ensure it is protected in accordance with applicable privacy laws. These steps may include:

Using standard contractual clauses approved by regulatory authorities.
Ensuring the recipient country has adequate data protection laws (e.g., EU-U.S. Data Privacy Framework).
Obtaining your explicit consent for the transfer, where required.

5. Legal and Regulatory Requirements
In some cases, we may be required to transfer your data to comply with legal obligations, such as responding to court orders, subpoenas, or government requests. These transfers may involve sending data to authorities in other countries.

6. Your Rights Regarding Data Transfers
You have the right to:

Request information about the countries where your data is sent.
Object to the transfer of your data in certain circumstances.
Withdraw your consent for data transfers, where applicable.

To exercise these rights, please contact us at our official contact channels.

7. Protection of Your Data
We take reasonable measures to ensure your data is protected during international transfers. This includes:

Working only with reputable third-party providers.
Implementing technical and organizational safeguards to secure your data.
Regularly reviewing our data transfer practices to ensure compliance with privacy laws.